As customer relationship management is setting its trend in the market place to provide the best customer management, even small businesses see the urge to have software technology that will cater to the needs of their customers. Below is the list of CRM software packages (along with a brief review) that are typically known to work with small businesses.
InfusionSoft was the highly recommended web based CRM solution for small businesses during 2009. It tracks all information in one integrated CRM system. It provides support for keeping track of sales, managing information about products, working with auto-response systems, and much, much more.
The PlaybookIQ was formerly known as LeadsOnRails. It is a web based CRM software package for sales teams. It allows sales teams to easily manage their contacts and control the sales process. Its tracking system is automatically routed through its sales process. It is also a fairly low cost solution.
Relenta CRM software handles both CRM and email marketing. It is also a low cost option and offers a mix feature for internet marketing operations. It is a combination of SalesForce, Awebar, Outlook and Constant Contact.
The Prophet CRM was also voted as the best CRM software in 2009 and was voted by PC magazine in May 2007 as one of their favorite small business tools. This software is well known for its fair pricing and its ease-of-use. Prophet is a solution that functions as part of Outlook and has added sales features. It works best with peer networks and is ideal for small business. Prophet CRM software can be expanded to cater the needs of growing companies.
Centerbase is a good online CRM software option. It can also be hosted on your company’s server if you are nervous about security. It provides secured and high performance features running on Microsoft Windows.
SalesNexus is also web-based CRM software for small business. It is affordable and many consider it a good alternative to SalesForce CRM (SalesForce is priced higher). SalesNexus provides online tutorials and impressive results.
Another CRM for small business package is the iContact Pro, formerly known as Intellicontact PRO. It is web-based, email marketing software. It helps manage email marketing campaigns and lead sales. It also makes follow-ups easier. It is affordable depending on the structure and size of your mailing list.
Lastly the Oprius Foundation is a good CRM software package both for network marketers and online contact managers. It provides email and contact management at a cheap price.
This is just a few of the CRM software options available in the marketplace that are applicable and suited for small business. They offer different features, but a good feature about all of them is that they are affordable and run on the web. If you feel like a good option is missing from this list, please leave a comment below.